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This article applies to:

  • Product: Case Center

Unable to update case

The
Bundle Freeze Date
 feature is useful to temporarily lock down your bundle for everyone, without having to make lots of changes to their permissions.
  1. Make sure you have the correct permissions to modify cases.
  2. On the case home page, note the
    Bundle Freeze Date
    . If the date is today or in the past, the freeze overrides your permissions.
  3. Select
    Change Freeze Date
     and update it to another day in the future.