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This article applies to:

  • Product: Case Center

Add or remove staff from multiple cases

  1. Go to the case templates screen.
  2. Edit the case template and add or remove the staff.
  3. Before you save your changes, mark the
    Grant/remove access retrospectively
     checkbox.
  4. Save the case template.
All cases that were created using this template are updated retrospectively with the updated staff list.