Not receiving email notifications
Wait 15 minutes for the email to arrive.
You might not have registered and verified your email address. For security reasons, Case Center won't communicate with unverified email addresses. In the
Account Details
section, select Resend Verification Emails
. If you notice that you aren't getting emails from Case Center (noreply@caselines.com) check your spam/junk folder. Also check your company filters, as you might have a filter that is blocking these emails, and the email may be trapped there.
You can also check with your IT team so they can allowlist the domain for Case Center, to ensure the emails won’t be blocked or delayed in the future.
note
In April 2024 (version 7.6.5) we switched from SendGrid to Sparkpost as our email provider.