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This article applies to:

  • Product: case-center

Staff getting email notifications for too many cases

When the
Send bundle update notifications by Email
 option is turned on for a user, then email notifications are sent whenever a change has been made on that case.
If the
Send bundle update notifications by Email
 option is marked on a template case for a user, then email notifications will be sent for all corresponding cases built on that template. If the user does not want to receive these notifications anymore, you can turn this off on the template.
  1. Search in the case list for the template that was used to create the cases and make sure you have
    Update Case Access
     permission (or ask someone who does).
  2. Go to the
    People
     tab.
  3. Next to the user's name select the
    Update Case Access
     button, clear the
    Send Bundle Notifications
     checkbox, and then
    Save
    .
For any new cases based on those templates the user won't receive those emails anymore; however for any current cases the user will still receive those notifications (for those the only option is to go into the individual cases and change that option).