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Common questions about Knowledge Search
Show all hidden content
Connect content sources and use Knowledge Search
What is a content source?
A data source, also known as a connector, integrates 2 platforms together to return data from one to another.
How can I request additional content sources?
You can contact your Knowledge Manager. They’ll be able to update your available sources as needed. In the case that a source isn't available, your Knowledge Manage can contact your account manager.
Why am I asked to sign in for some content sources?
Some content sources do the subscription validation automatically so you can connect to them without sign in, but there are some content sources that will require your account’s sign in information.
Why do I have no available content sources?
It's probable that your account isn’t set up by your Knowledge Manager yet, contact them for help.
If I already selected some content sources, can I add or remove later?
Yes, you can manage your registered sources at any time from the Content sources’ menu.
How should I perform a search?
You can use single keywords or a group of keywords by using Boolean operators like AND/OR/NOT. For example, fraud AND damage/car OR automobile/infringement NOT patent.
You can also search by specifying a phrase with double quotes. For example, “Due Diligence”. The results that are returned will display cases that search for exactly what's in the quotation marks.
There are other cases you can use different connectors:
- Group search terms (): This will search for cases that include the keyword as well as one or both of the keywords within the parenthesis. For example, Appeal AND (verdict OR judgment)
- Wildcard (*): Allows for different letters to fill where the asterisk is. For example, Withdr*w – cases that have either withdraw or withdrew
- Root extender (!): Allows for different endings to the word. For example, Infring! - Search for cases that have any word that begins with Infring (infringe, infringement, infringed)
What’s intelligent search?
Intelligent search automatically detects the type of search you're performing. You can search by natural language or keywords.
Query using natural language
Use precise language and avoid additional info. For example, “Find information about property law and easements”.
Keyword search using Boolean operators: Use a single or group of keywords using Boolean operators like AND/OR/NOT. For example, fraud AND damage/car OR automobile/infringement NOT patent.
Use double quotes to search for a phrase. For example, “Due diligence”. Results return cases that contain what's within double quotes.
Can I run a previous search again?
Yes, the recent search functionality will display your recent searches from the last 48 hours. This functionality doesn’t apply for “Find in results” functionality that is search result specific.
How does the “Find in results” field work?
This field will help you find a specific term within your current search results; the term will be highlighted so you can easily identify it.
Do searches retrieve LLM content?
If you want to see the LLM version of your searches, you can select the detailed option on the
Result display
dropdown. If not, you can select the simplified version. This option will be available for the following content sources: SharePoint, OneDrive, iManage Cloud, iManage On-premise, NetDocuments U.S. & EU, Practical Law U.S., HighQ.What does the number next to the data source name mean?
It's the number of documents found for your search within that specific data source.
What search service is being used for this application?
The Federated Search API is a powerful tool that enables users to search seamlessly across a variety of data sources.
For which documents can I see a preview?
This option will be available for the following content sources: SharePoint, OneDrive, iManage Cloud, iManage On-premise, NetDocuments, HighQ, and Practical Law U.S.
This article applies to:
- Product: CoCounsel
- Audiences: Legal professionals