Troubleshoot OneDrive integration

Refer to the following to troubleshoot your OneDrive integration.

Files not visible

CoCounsel will sync your files at the start of your integration connection and then once every hour thereafter. If you don’t see the files from your integration immediately in your library, it could be that the sync is still happening. This process can take several hours. If your files are still not displaying, please reach out to CoCounselTaxAudSup@thomsonreuters.com.

Empty OneDrive library with no data

The user setting up the OneDrive integration needs to be a global administrator in OneDrive, otherwise the files and permissions from OneDrive may not fully sync, and the folders might not map correctly to your organization. This could cause only some files to show.

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