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This article applies to:

  • Product: CoCounsel
  • Audiences: Tax professionals

Give support access

Make sure your administrator turns on this feature to enable Thomson Reuters support access for your account, letting our support teams to assist effectively when needed.
Follow these steps to give the Thomson Reuters support team permission to sign in to user accounts for troubleshooting and issue resolution.
  1. Go to
    Settings
    Organization
    .
  2. Find the
    Support Account Access Settings
     option.
  3. Switch to
    On
    .
  4. Save changes.