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Email settings for firewall and spam filters
Automatic emails sent directly from our servers can be blocked by spam filters and firewalls. If you or your clients are not receiving emails sent from our servers, they may need to whitelist one or more of the IP addresses or domains.
tip
IP addresses that begin with
167.68
are owned by Thomson Reuters. Allowing anything in this range will encompass everything sent from Thomson Reuters applications.Tax.thomsonreuters.com
These are the IP addresses used for invites and password reset requests and should whitelisted to the firewall:
- 167.68.16.127
- 167.68.17.127
Whitelist the following domains to the spam filter.
- *thomsonreuters.com
- *tr.com
Virtual Office/SaaS/NetFirm
These are the IP addresses used for invites, password resets and notifications from NetStaff and NetClient portals. These emails may be blocked if the you change the Sender field for notifications in the Admin tab of the navigation pane.
- 167.68.16.111
- 167.68.17.111
Engagement Manager and GoFileRoom
The core GoFileRoom, FirmFlow, and Engagement Manager applications, all workflows, and all documents are hosted on Amazon Web Services (AWS) servers instead of Thomson Reuters servers. Thomson Reuters does not directly support restricting access to Engagement Manager or GoFileRoom by IP addresses, either static or range-based.
- If your firm chooses to limit internet access, we recommend that you control this by URL and allowwww.gofileroom.comandwww.engagementmanager.thomsonreuters.com(and any others that may be necessary, such as for email, NetClient integration, etc.) and avoid IP address-based controls.
- If your firm chooses to limit access by IP address, refer to the instructions provided by Amazon (using theUS East 1ranges).