Install Engagement Manager Add-ins

A new Engagement Manager web add-in is now available, and we recommend installing it, as all future enhancements and maintenance will be delivered exclusively to the web version. You may use either the web add-in or the legacy desktop add-in. Follow these instructions for the installation process.
important
Only one add-in should be installed and active at a time. Avoid using both add-ins simultaneously. You can uninstall the desktop add-in from
Settings
Installed apps
in Windows.

Key differences between Engagement Manager add-ins

Web add-in
  • Available from Microsoft Marketplace
  • Works across Office platforms (Windows, Mac, Web)
  • Modern web-based technology
  • Automatic updates
  • Cross-platform compatibility
  • Enhanced security
  • Better performance
  • Future-proof technology
Desktop add-in (legacy)
  • Older COM-based technology
  • Windows desktop only
  • Manual installation required
  • Being phased out

Features available in the Engagement Manager web add-in

  • Updated UI and modern technology, with installation directly from the Microsoft Add-ins store for Excel and Word.
  • Updates no longer require local downloads or reinstalls due to the web-based technology.
  • Notes:
    View, add, edit, assign, reply to, and delete notes linked to the active workpaper (Excel and Word). Changes made in the add-in are reflected on the engagements
    Notes
    list tab.
  • Tickmarks:
    A permission allows designated users customize tickmark labels or reset them to defaults for both workpapers and Trial Balance. Firm-level administrators assign this permission in the
    Setup
    group and customize in the
    Firm Setup
    menu.
  • Recalculate:
    Automatically sync your workpaper with the latest engagement data when opening Excel and Word workpapers. To turn this on, go to
    User Preferences
    Add-in options
    .
  • Journal Entries link:
    A link in the initial drawer opens and redirects to the
    Journal Entries
    screen for efficient navigation.
  • User notifications:
    The web add-in confirms successful actions (for example, Recalculate and Clear during rollforward) and displays alert messages when errors occur.
  • Engagement Link formulas, Workpaper Reference, Procedure Completed, Check Mark, Custom Excel (formerly Options), and Tickmarks continue to be available with an enhanced UI and modernized codebase.

Install Engagement Manager web add-in

Install the Engagement Manager web add-in to use features that integrate with Microsoft 365 apps and to access the latest functionality in Excel or Word.
note
This add-in supports Microsoft 365 for Windows (Office 2016 or later) and Office Online. You can install it directly from the Microsoft Marketplace or follow the instructions below.
  1. Open either Microsoft Excel or Word.
  2. In the
    Home
    tab, select
    Add-ins
    .
  3. You can directly install add-ins from the page or select
    More Add-ins
    to explore.
  4. In the
    Office Add-ins
    window, select the
    Store
    tab, search for the Engagement Manager add-in, and select
    Add
    .
  5. Review the license terms, then select
    Continue
    .
  6. Enter a valid Engagement Manager email.
  7. Choose your region U.S. or U.K., then select
    Sign in
    .
  8. After sign in, the Engagement Manager Add-in side pane appears.

Install Engagement Manager desktop add-in

Install the Engagement Manager desktop add-in to use the functions that integrate with Microsoft Office applications.
note
We support the current and one prior version of the client add-in. If your firm experiences any issues, make sure you have the latest version of the client add-in installed.
  1. Find which version of Word or Excel you have installed:
    1. Open either Microsoft Excel or Word.
    2. Select
      File
      and choose
      Account
      .
    3. Select
      About Excel
      or
      About Word
      .
    4. Note if the version is 32-bit or 64-bit.
  2. Open Engagement Manager.
  3. Select
    Setup
    , then
    Downloads
    .
  4. In the Add-Ins section of the Downloads screen, choose the Office Client Add-In with the version that matches your installed version.
    • For 32-bit, select and download
      Office Client Add-In XX.X (32-bit)
    • For 64-bit, select and download
      Office Client Add-In XX.X (64-bit)
      .
  5. Run the installation file.
    trouble
    If you receive an error that the Visual Studio 2010 Tools for Office Runtime is not installed, download and install it component from the Microsoft Download Center for Visual Studio Tools 2010.
  6. Choose your region in the End-User License Agreement:
    • Select
      Americas
      for the U.S.
    • Select
      EMEA
      for the U.K.
    By choosing the wrong region, then you can't sign in with your username and password properly from the add-in. There is also a server.config file at
    C:\program files\thomsonreuters\engagementmanager\office
    that will either say UKPROD or PROD.

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