Client names have unexpected characters

Scenario

Client names in GoFileRoom and Engagement Manager may have unexpected characters if the name contains a long dash or a long hyphen. This can appear as added plus-signs or other special characters.

Cause

If you copied the name from another source, like Microsoft Word or Excel, certain characters like long dashes for hyphenated names don't work in Engagement Manager.

Solution

Remove the special characters and manually add the hyphen or quotation.
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