Error: Cannot log in

Scenario

Solution

Go to Thomson Reuters' System Status page to check if log in is affected by a temporary system problem.
Go to the Engagement Manager sign-in page, select
View Browser Requirements
from the footer, and check that your system meets the requirements.
Check that your internet browser is configured according to the Engagement Manager setup article.
Uninstall any toolbars or add-ins that have been added to your internet browser to check if they interfere with your log in.
Take the following steps in
Microsoft Word
and
Excel
:
Select
File
, then
Options
Select
Trust Center
Select
Trust Center Settings
Select
Trusted Locations
Select
Add New Location
Use
Browse
to find
C:\Program Files\(x86)\GoFileRoom
, then select
OK
Mark the
Subfolders of this location are also trusted
checkbox, then select
OK
Clear your internet browser's cookies and cache, then close and re-open your browser.
tip
The support website for your internet browser will have instructions on how to clear cookies and cache.
If the problem persists:
Go to
www.gofileroom.com/server.asp
and make a note of the server name.
Clear your internet browser's cookies and cache again.
Return to
www.gofileroom.com/server.asp
and check the server name. If it's the same, restart your workstation and try to log in again.
Take the following steps if you use
Virtual Office CS
or
Software as a Service (SaaS)
:
Open
Microsoft Word
in
Virtual Office CS
.
Enter
www.google.com
, then press
Ctrl
+
Shift
+
Delete
.
Clear the
Preserve favorites
checkbox.
Mark the
Temporary files
checkbox.