Error: Document edited in GoFileRoom remains checked out
Scenario
If you edit a document in GoFileRoom and you are interrupted by a system crash, power loss, or loss of internet connection, then the document will be stuck with a checked out status and the edits you made won't yet be saved back to GoFileRoom.
Solution for Word and Excel documents
- In theMicrosoft WordorExcel, select Save to GoFileRoom from theGoFileRoomribbon.
- SelectSave to GoFileRoom and keep working, thenOK.
- In the event of lost internet connectivity:
- SelectSave Locally
- Keep working until your network connection is restored
- When the connection is restored, selectDisplay Local Filesfrom theGoFileRoomribbon
- Open the document from the list and selectSave to GoFileRoom
tip
- Don't useSave asorCtrl + Sto save.
- Right-click theSave to GoFileRoombutton under theGoFileRoomribbon and selectAdd to Quick Access Toolbar.
Solution for Adobe PDFs
- SelectSave to GoFileRoom.
- SelectSave to GoFileRoom and keep working, thenOK.
- In the event of lost internet connectivity:
- SelectFile, thenSave Asin Adobe Acrobat to save a local copy of the document
- Keep working until your network connection is restored.
- When the connection is restored, you can repeat step 2.
- If a system failure has occurred, you can make the checked-out document available again.