Error: Guided Assurance token doesn’t exist

Scenario

Guided Assurance token does not exist.

Solution

Sign out of both applications:
In Engagement Manager, select the profile icon.
Go to
Preferences
, then select
Guided Assurance
.
Choose
Sign Out
.
Select the profile icon again.
Select
Sign Out
to close the application.
Clear your browser data:
Chrome:
Select the 3-dot
Customize and Control Chrome
menu.
Find
Delete Browsing Data
.
Select all options in the
Basic
tab.
Choose
All time
as the time range.
Select
Delete Data
.
Close and restart your browser.
Microsoft Edge:
Select the 3-dot
Settings and more
menu.
Select
Settings
.
Search for
Cookies
.
Select
Choose what to clear
.
Choose both
Cookies and other site data
and
Cached images and files
.
Choose
All time
as the time range.
Select
Delete Data
or
Clear Now
.
Close and restart your browser.
Sign in to both Engagement Manager and Guided Assurance.