Give data from your internet browser to Support
Your Customer Support representative may ask for information about your internet browser to help resolve a problem. The following steps will help you to gather this information.
- PressF12or take one of following steps as appropriate for your browser:
- ForGoogle Chrome: select theCustomise and Control Google Chromebutton,More Tools, thenDeveloper Tools.
- ForMozilla Firefox: select the menu button,Web Developer, thenToggle Tools.
- ForMicrosoft Edge: select theSettings and Morebutton,More Tools, thenDeveloper Tools.
- Select theConsoletab.
- Highlight all the text and copy it.
- Paste the text into the email thread or active chat session with a Customer Support representative.
- Select theNetworktab.
- Complete the action that caused the error.
- Select the first red item in the list to show details about it.
- Select theHeaderstab, copy everything and paste it into the email thread or active chat session with a Customer Support representative.
- Select theResponsetab, copy everything and paste it into the email thread or active chat session with a Customer Support representative.tipFor Mozilla Firefox, copy everything below the Response Payload heading.
