Troubleshoot CS Professional Suite network issues with PingPlotter

PingPlotter helps you find potential issues with your internet connection.
We provide this information as a courtesy. If you still have questions or need help, you'll need to contact a qualified IT professional. Support is available to help with Thomson Reuters products within our scope of service.
Download a free trial for PingPlotter Standard or Professional and install it. You can't save your connection test history with the Free version, and your IT professional may need this.
  1. Open PingPlotter
  2. Enter netlinksolution.com or gofileroom.com under
    Target Name
    .
  3. Select
    1 second
    as your
    Interval
    .
  4. Select Button to begin testing to start testing.
Let PingPlotter analyze your connection while you work. At the end of the day, save the data for your IT professional. Let them know if you encountered any issues with your connection and what time they occurred during the day.
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