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Errors

Clients missing from the Drawer list

Scenario

In certain instances, you may notice that clients who have previously been entered into FileCabinet CS may be missing from the Drawer list. Possible causes for this include the following.
  • The client is filtered from the list.
  • The
    ZFCUMSC.
    <username>
     file is corrupted.
  • The user has inadequate permissions.
  • The Drawer list is corrupt.

Solution

Complete these solutions in the following order.
Check filtering
Select the
Sort/Focus
 button Sort or focus button is a green circle in the
Folders
 window and see whether any of the
Focus
 drawer list checkboxes are marked.
Recreate the ZFCUMSC.<username> file
  1. Close FileCabinet CS.
  2. Navigate to
    X:\WinCSI\FcabSys
     (where X is the drive letter where FileCabinet CS is installed.)
  3. Right-click the
    ZFCUMSC.<username>
     file (where <username> corresponds the person experiencing the issue.)
  4. Select
    Rename
     and rename the file to
    ZFCUMSC.old
    .
  5. Open FileCabinet CS.
Check permissions
Verify that permissions are set up correctly for the user.
Rebuild the Drawer list
Choose
Help
Repair
Drawers
 tab, and select the
Rebuild List of Drawers
 button.

This article applies to:

  • PRODUCT: FileCabinet CS