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  • Product: FileCabinet CS

Using log files to identify problems with the FileCabinet CS print driver

Use the log files discussed below to help resolve problems with the FileCabinet CS print driver, specifically with the print service. The
CSIFCSVC.LOGCSI
 and
CSIPRINT.LOG
 work together; therefore, it's important that you follow all of the instructions below.
You should not use these logs unless your Technical Support Representative specifically instructs you to do so. After you collect the log files, you will need to send them to the Representative assisting you.

Create the log files

Follow these steps to create the log files.
  1. Navigate to the appropriate folder location.
    • CSIFCSVC.LOGCSI
       –
      C:\Windows
    • CSIPRINT.LOG
       – the root of the
      C:\
       drive
  2. Choose
    File
     >
    New
     >
    Text Document
     and name the files as follows.
    • CSIFCSVC.LOGCSI
       –
      csifcsvc.logcsi
    • CSIPRINT.LOG
       – Create the following two files:
      csi_driver_debug
       (no filename extension) and
      driver-csiprint.log
    note
    If you are not prompted to confirm that you want to change the filename extension, the file was not properly renamed. Choose
    Tools
     >
    Folder Options
     >
    View
     and verify that the
    Hide known file extensions
     checkbox is not marked so that you can see the filename extension for all files.
  3. Right-click
    CSIFCSVC.LOGCSI
     and choose
    Properties
    .
  4. On the
    Security
     tab, verify that the
    Everyone
     group is listed and has
    Full control
    . If Everyone is not listed, add a new group as follows.
    1. Select the
      Edit
       button below the Group or user names pane.
    2. In the
      Permissions
       dialog, select the
      Add
       button, enter
      Everyone
       in the
      Enter the object names to select
       field, and then select
      OK
      .
    3. Mark the
      Allow
       checkbox for
      Full control
       in the Permissions for Everyone pane, and then select
      OK
      .
    4. In the
      Properties
       dialog, select
      OK
       to save the new group.
  5. Repeat steps 3 and 4 for the
    driver-csiprint.log
     file.

Run the logs

Follow these steps to create the log file.
  1. Click the Windows button on the toolbar, or press the Windows key on your keyboard.
  2. Enter
    Command Prompt
     in the search field.
  3. Right-click
    Command Prompt
     in the search results and choose
    Run as Administrator
    .
  4. In the Command Prompt window, type
    Net Stop Spooler
     and press ENTER. Then type
    Net Start Spooler
     and press ENTER. This process ensures that the FileCabinet CS Print Service uses the complete logging for the
    csifcsc.logcsi
     file.
  5. Open FileCabinet CS.
  6. Print a file using the FileCabinet CS printer driver.
  7. Send the two log files and the driver-csiprint.log file to the Technical Support Representative assisting you.
After the logs have captured the issue, either rename the log files created above, or move them to a different folder. If these files are active, it may impact the application's performance.
Internal use only
Internal: Troubleshooting FileCabinet CS print driver
After you receive the log files from the customer, see the Web Resolver to discuss further.

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