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Errors

Error: No Outlook profile exists. You will need to set up an Outlook profile...

Scenario

If you have Outlook Express and Outlook installed on your workstation, and you use Outlook Express as your default email application, you may see the following error message when you attempt to send an email from FileCabinet CS.
No Outlook profile exists. You will need to set up an Outlook profile and make Outlook your default email application.
If CS Professional Suite applications other than FileCabinet CS can send emails without error, and FileCabinet CS cannot, no error may be displayed.

Solution

Outlook Express uses a simple MAPI convention. If an email application that uses advanced or extended MAPI—such as Outlook—is installed on the workstation, it can interfere with the integration between Outlook Express and FileCabinet CS. To bypass the error, you can add an environment variable on every affected workstation.
note
Consult with your qualified network technician before making the following changes.
  1. Select the
    Start
     button in Windows.
  2. Type
    Advanced System Settings
     in the
    Search
     field to open the
    System Properties
    .
  3. Go to the
    Advanced
     tab and select the
    Environment Variables
     button.
  4. In the
    System variables
     section, select the
    New
     button.
  5. In the
    Variable Name
     field, type
    csiforcesimplemapi
    .
  6. In the
    Variable Value
     field, type
    1
  7. Select
    OK
     in each dialog to accept your changes.
If the error persists, reboot your workstation and try again.

This article applies to:

  • PRODUCT: FileCabinet CS