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Errors

Error: FileCabinet CS is processing a large print job. Please wait.

Scenario

If you are printing to FileCabinet CS using the FileCabinet CS print driver or are trying to drag and drop a PDF into FileCabinet CS, you may see this error.
When you print to FileCabinet CS, the application checks to see there is currently a print job printing. If FileCabinet CS detects a print job, it displays this message when you start the next print job, so that you know that it is not frozen. However, in some situations this may not be the case, and an error has occurred.
FileCabinet CS is processing a large print job. Please wait.

Solutions

If you believe an error has occurred, the following tasks may resolve the issue.
  • Choose
    Help
    Repair
    , and select the
    Misc
     tab. If the
    Reset Print Jobs
     button is enabled, this indicates that documents that were printed to FileCabinet CS did not print successfully and are still in a pending state. Select the
    Reset Print Jobs
     button and then re-print these documents to bring them into FileCabinet CS.
  • In Adobe Reader, choose
    Edit
    Preferences
    Security (enhanced)
     and clear the
    Enable Protected Mode at startup
     checkbox.
    note
    An outdated version of Adobe Reader can prevent files from being properly deleted after printing, and this may cause FileCabinet CS to display the message above. To resolve this, upgrade your Adobe Reader version to the most recent version.
  • FileCabinet CS may not have deleted the temporary files properly after printing them. Use either method below to delete temporary files.
    • If Microsoft Outlook encountered an error when printing multiple documents to FileCabinet CS, and you know that you are not currently printing to FileCabinet CS, navigate to
      X:\WinCSI\FcabSys\TmpPrn
       (where X represents the drive where FileCabinet CS is installed). Open the folder that corresponds to your login name, open the
      Temp
       folder, delete any files that are listed, and then try to print to FileCabinet CS again.
    • Navigate to
      C:\Windows\Temp
       and delete the files in this folder.
  • In Virtual Office CS and SaaS this error can be caused by a hidden dialog screen. Check the taskbar to see if Adobe Reader can be selected. If a message appears, select
    OK
     then close Adobe Reader. Then select
    Cancel
     on the processing a large print job message to open the
    Print
     dialog window.

This article applies to:

  • PRODUCT: FileCabinet CS