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Errors

Error: Unable to back up database location

Scenario

FileCabinet CS enables you to back up an entire SQL data location as one database backup. To backup the entire data location, the SQL Server Service must have access to the backup location that is selected.
On some computers, the default security settings do not include Full Control for the System user. You may see the following error when you attempt to back up the SQL data location without the proper permissions.
Error message
Unable to backup database location <database name> (<database path>) due to the following error: System.Data.SqlClient.SqlException: Cannot open backup device ‘<backup path>’ Operating system error 5 (Access is denied).

Cause

This error most often occurs when you attempt to back the database up directly to a workstation's desktop, or when the System user does not have Full Control permissions for the selected backup location.

Solutions

Thomson Reuters recommends that you consult a qualified technician before performing the following steps.
Provide the System user Full Control of the selected backup location. If you still encounter this error, have your technician give the EVERYONE group Full Control, or choose a different backup location.

This article applies to:

  • PRODUCT: FileCabinet CS