Skip to main content
Errors
Search
Search FileCabinet CS Support Help and Support.

This article applies to:

  • Product: FileCabinet CS

Error: Failed to Create Empty Document

Scenario

You may see this error message when you open FileCabinet CS.
Failed to Create Empty Document

Cause

This error may be caused by incorrect permissions, but other potential causes have been identified.

Solutions

Rename the client list file
  1. Navigate to your FileCabinet CS data location (for example,
    X:\WinCSI\Fcabdata
    , where X represents the drive letter where your data is stored).
  2. Locate the
    cltlist.cc$
     file and rename it to
    cltlist.old
    .
  3. Open FileCabinet CS.
    • If FileCabinet CS opens, you will not see any client drawers. Choose
      Help
      Repair
       and select the
      Rebuild Drawer List
       button.
    • If FileCabinet CS does not open, rename the
      cltlist.old
       file back to
      cltlist.cc$
      .
Rename the user history file
  1. Navigate to
    X:\WinCSI\FcabSys
    , where X is the drive letter where the application is installed.
  2. Locate the
    userhist.cc$
     file and rename it to
    userhist.cc$.old
    .
  3. Open FileCabinet CS. If FileCabinet CS does not open, rename
    userhist.cc$.old
     back to
    userhist.cc$
    .
Check FileCabinet CS permissions
  • If FileCabinet CS is installed on a peer-to-peer network, verify that both the file and folder permissions and the share permissions are set correctly. To test this, you may want to give the
    Everyone
     group Full Control.
  • If FileCabinet CS is installed on a local or network setting, verify that all users have Full Control of the data folders for FileCabinet CS.
  • You may need to reinstall FileCabinet CS to try to resolve this error.

error-icon

Triva isn't available right now.

Check out the support page for our phone number and hours

error-close