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Errors

Scan option not available

FileCabinet CS allows you to scan directly into the application using the TWAIN interface.
To be able to scan directly into FileCabinet CS, your scanner must be TWAIN-compliant and the TWAIN software for your scanner must be installed locally on your workstation. The
Image
 >
Scan
 menu command and the
Scan
 icon on the main toolbar becomes unavailable (grayed) if the operating system does not detect a TWAIN device on your workstation.

Troubleshooting options

Steps in a locally installed version of the application
Perform one or more of the following actions to resolve the issue if the option to scan is unavailable in FileCabinet CS.
  • Verify through your scanner manufacturer that the scanner is TWAIN-compliant.
  • Reboot your workstation.
  • Reinstall the TWAIN software that came bundled with your scanner.
  • Check if scanner has a WIA driver available from the manufacturers website
  • Reinstall FileCabinet CS.
Steps in Virtual Office CS or SaaS
Perform one or more of the following actions to resolve the issue if the option to scan is unavailable in the Virtual Office CS or SaaS environment.
  • Close all Virtual Office CS or SaaS applications to end the session, and then re-open FileCabinet CS and try again.
    note
    A USB Scanner may be plug and play in a Windows OS environment, but it is not plug and play when FileCabinet CS is already open, or when the Citrix session is already established.
  • Set antivirus and firewall exceptions for
    CtxTwnPa.exe
     as outlined in the antivirus guidelines for CS Professional Suite applications article.
Compatibility mode
If you are working in a Windows 10 environment, you may want to run FileCabinet CS in Windows 7 compatibility mode to make the
Scan
 button available.
To run FileCabinet CS in Windows 7 compatibility mode
  1. Right-click the FileCabinet CS icon
  2. Select
    Properties
    .
  3. Go to the
    Compatibility
     tab
  4. Check the box for
    Run this program in compatibility mode for:
  5. Select
    Windows 7
     from the drop down menu
  6. Select
    Apply
    .
  7. Select
    OK
    .
note
We do not recommend that you run FileCabinet CS in compatibility mode unless you experience issues.
Contact the manufacturer
If the issue is still not resolved, you may want to contact your scanner manufacturer's support department to troubleshoot the TWAIN driver for your scanner. The manufacturer may also have an updated driver that is available on their website.

This article applies to:

  • PRODUCT: FileCabinet CS