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Errors

Using FCABAPP.LOGCSI and FCAB.LOGCSI to identify program issues

Scenario

FileCabinet CS uses the
fcabapp.logcsi
 and
fcab.logcsi
 log files to identify generic application issues, but they are not generally used to troubleshoot printing issues.
note
These logs should only be used at the request of a Technical Support Representative. When the log files are collected they are sent to Support to review.

Solution

Follow these steps to create the
fcabapp.logcsi
 and
fcab.logcsi
 log files.
  1. Navigate to
    X:\WinCsi\Cabinet
     (where X is the drive letter where the application is installed) in Windows Explorer or My Computer.
  2. Choose
    File
    New
    Text Document
     and name the document
    fcabapp.logcsi
    . Repeat this step again and name the second document
    fcab.logcsi
    .
    note
    If you are not prompted to confirm that you want to change the filename extension, the file was not properly renamed. Choose
    Tools
    Folder Options
    View
     and verify that the
    Hide known file extensions
     checkbox is not marked so that you can see the filename for all files.
  3. Right-click on the
    fcabapp.logcsi
     file and choose
    Properties
    .
  4. On the
    Security
     tab, verify that the
    Everyone
     group is listed and has Full Control. If Everyone is not listed, add a new group as follows.
    1. Select the
      Edit
       button below the Group or user names pane.
    2. In the
      Permissions
       dialog, select the
      Add
       button, enter
      Everyone
       in the
      Enter the object names to select
       field, and then select
      OK
      .
    3. Mark the
      Allow
       checkbox for
      Full control
       in the Permissions for Everyone pane, and then select
      OK
      .
    4. In the
      Properties
       dialog, select
      OK
       to save the new group.
  5. Repeat steps 3 and 4 with the
    fcab.logcsi
     file.
To add entries to the log file:
  1. Open FileCabinet CS.
  2. Print—or perform whichever task is causing the issue—using the FileCabinet CS printer driver.
  3. Email the files to the Technical Support Representative assisting you.
  4. After you have sent the files to your Support Representative, delete the files from
    X:\WinCsi\Cabinet
    . If you don't delete the files, it can affect FileCabinet CS's performance.
Internal use only
Virtual Office CS and SaaS Note:
Since the Cabinet directory is shared by all firms, we cannot do an "application-wide" log file. However, we can set up a special version of fcab.logcsi that is user-specific in VO/SaaS. In Y:\FCabSys create or have the Web CF create a file named Firm.<HashID>.dolog, where <HashID> is the Hash ID not the translated name. This will create the Firm.HashID_fcab.logcsi file automatically once you launch FileCabinet.

This article applies to:

  • PRODUCT: FileCabinet CS