Using FCABAPP.LOGCSI and FCAB.LOGCSI to identify program issues

Scenario

Solution

Navigate to
X:\WinCsi\Cabinet
(where X is the drive letter where the application is installed) in Windows Explorer or My Computer.
Choose
File
New
Text Document
and name the document
fcabapp.logcsi
. Repeat this step again and name the second document
fcab.logcsi
.
note
If you are not prompted to confirm that you want to change the filename extension, the file was not properly renamed. Choose
Tools
Folder Options
View
and verify that the
Hide known file extensions
checkbox is not marked so that you can see the filename for all files.
Right-click on the
fcabapp.logcsi
file and choose
Properties
.
On the
Security
tab, verify that the
Everyone
group is listed and has Full Control. If Everyone is not listed, add a new group as follows.
Select the
Edit
button below the Group or user names pane.
In the
Permissions
dialog, select the
Add
button, enter
Everyone
in the
Enter the object names to select
field, and then select
OK
.
Mark the
Allow
checkbox for
Full control
in the Permissions for Everyone pane, and then select
OK
.
In the
Properties
dialog, select
OK
to save the new group.
Repeat steps 3 and 4 with the
fcab.logcsi
file.

Open FileCabinet CS.
Print—or perform whichever task is causing the issue—using the FileCabinet CS printer driver.
Email the files to the Technical Support Representative assisting you.
After you have sent the files to your Support Representative, delete the files from
X:\WinCsi\Cabinet
. If you don't delete the files, it can affect FileCabinet CS's performance.