Skip to main content

Solutions

Products

Recommended products

Questions? We are here to help.
Contact us

Purchase

Questions? We are here to help.

Resources

Errors

Using the FCABBG.LOGCSI log to identify problems uploading to Document Presentation

Scenario

FileCabinet CS uses this log file to identify issues specific to uploading documents to Document Presentation using CS Connect Background Services. A Technical Support Representative may request that you do the following steps to help identify the cause of a problem.
note
This log file is not available for FileCabinet CS on the Virtual Office CS or Software as a Service (SaaS) environment.

Solution

  1. Navigate to
    X:\WinCsi\Cabinet
     (where X is the drive letter where the application is installed) in Windows Explorer or My Computer.
  2. Choose
    File
     >
    New
     >
    Text Document
    , and name the document
    fcabbg.logcsi
    .
    note
    If you are not prompted to confirm that you want to change the filename extension, the file was not properly renamed. Choose
    Tools
     >
    Folder Options
     >
    View
     and verify that the
    Hide known file extensions
     checkbox is not marked so that you can see the filename extension for all files.
  3. Right-click the
    fcabbg.logcsi
     file you just created, and choose
    Properties
    .
  4. On the
    Security
     tab, verify that the
    Everyone
     group is listed and has
    Full control
    . If Everyone is not listed, add a new group as follows.
    1. Select the
      Edit
       button below the Group or user names pane.
    2. In the
      Permissions
       dialog, select the
      Add
       button, enter
      Everyone
       in the
      Enter the object names to select
       field, and then select
      OK
      .
    3. Mark the
      Allow
       checkbox for
      Full control
       in the Permissions for Everyone pane, and then select
      OK
      .
    4. In the
      Properties
       dialog, select
      OK
       to save the new group.
Create the log file as follows:
  1. Open FileCabinet CS.
  2. Wait for the CS Connect Background Services to upload documents to NetClient CS and for it to show in Event History.
  3. Email the file to the Technical Support Representative assisting you.
  4. After you have sent the file to your Support Representative, delete the file from
    X:\WinCsi\Cabinet
    . If you don't delete the file, it can affect FileCabinet CS's performance.
note
This log file will capture information only when using CS Connect Background Services to push documents to NetClient CS. If you transmit drawers manually through CS Connect, the log file will not capture the process.

This article applies to:

  • PRODUCT: FileCabinet CS