Using the FCABBG.LOGCSI log to identify problems uploading to Document Presentation

Scenario

Solution

Navigate to
X:\WinCsi\Cabinet
(where X is the drive letter where the application is installed) in Windows Explorer or My Computer.
Choose
File
>
New
>
Text Document
, and name the document
fcabbg.logcsi
.
note
If you are not prompted to confirm that you want to change the filename extension, the file was not properly renamed. Choose
Tools
>
Folder Options
>
View
and verify that the
Hide known file extensions
checkbox is not marked so that you can see the filename extension for all files.
Right-click the
fcabbg.logcsi
file you just created, and choose
Properties
.
On the
Security
tab, verify that the
Everyone
group is listed and has
Full control
. If Everyone is not listed, add a new group as follows.
Select the
Edit
button below the Group or user names pane.
In the
Permissions
dialog, select the
Add
button, enter
Everyone
in the
Enter the object names to select
field, and then select
OK
.
Mark the
Allow
checkbox for
Full control
in the Permissions for Everyone pane, and then select
OK
.
In the
Properties
dialog, select
OK
to save the new group.

Open FileCabinet CS.
Wait for the CS Connect Background Services to upload documents to NetClient CS and for it to show in Event History.
Email the file to the Technical Support Representative assisting you.
After you have sent the file to your Support Representative, delete the file from
X:\WinCsi\Cabinet
. If you don't delete the file, it can affect FileCabinet CS's performance.