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Errors

Using logcsi files to troubleshoot error messages

A Technical Support Representative may request that you create and send them
logcsi
 file. This file can be used if normal troubleshooting doesn't resolve issues with the FileCabinet CS toolbar in Microsoft Excel, embedding Excel documents, or other errors.

Logcsi files

  • Outlook.logcsi
  • Winword.logcsi
  • Excel.logcsi
Use the following steps to gather the appropriate logcsi file.
  1. Create the logcsi file in
    C:\Program Files\Microsoft Office\OfficeYY
     called
    outlook.logcsi
    ,
    winword.logcsi
     or
    excel.logcsi
    . (Be sure that the extension is changed to
    logcsi
     and does not have
    .txt
     at the end.)
    note
    For 64-bit Operating Systems, these folders can be found in C:\Program Files (x86).
  2. If you are troubleshooting the toolbar add-in, verify that the add-in is enabled. (Re-enable the add-in, if that is part of the issue.)
  3. Duplicate the issue, and then send the logcsi file to the Technical Support Representative that is assisting you.
Internal use only
Support: Development and/or Support Leads may ask that you gather these files from customers.

This article applies to:

  • PRODUCT: FileCabinet CS