Troubleshooting the FileCabinet CS Virtual Office Print Driver

Error: The document is successfully printed to Virtual Office, however...

The document is successfully printed to Virtual Office, however... The document is not yet stored in FileCabinet CS. The transfer will occur when you are connected to Virtual Office running FileCabinet CS.

Make sure the
CSVOXfr_client.dll
file exists:
Go to
C:\Program Files (x86)\Citrix\ica client
.
Look for the the
CSVOXfr_client.dll
file. If the file is missing, reinstall the print driver.
Reset Citrix Workplace.
Re-install both Citrix Workplace and the FileCabinet CS Virtual Office print driver.
Register the
CSVO_Cabinet_PageAdder_Client.dll
file:
Select Windows
Start
and search for
cmd
.
Right-click the
cmd.exe
and select
Run as Administrator
.
At the command prompt, enter
regsvr32 "C:\WINCSI\CABINET\VOClient\CSVO_Cabinet_PageAdder_Client.dll"
.
Press
Enter
.
If you receive an error message in the cmd window, it's possible that the Windows configuration is causing this registration to fail. Your IT professional will need to help you register
CSVO_Cabinet_PageAdder_Client.dll
file.

The print window doesn't open

Select
Setup
then
User Preferences
.
Select the
Misc
tab.
Clear the following checkboxes:
Automatically accept printed documents after countdown
Automatically accept printed documents (no countdown)

The document is not printed after you choose a drawer

Reset print jobs:
In FileCabinet CS, select
Help
then
Repair
.
Select the
Misc
tab.
Select the
Reset Print Jobs
button.
note
This option will not be available if there is nothing to be reset.
Verify Print driver isolation settings:
Open Windows
Start
.
Select
Administrative Tools
(or
Windows Tools
in Windows 11)
Select
Print Management
.
If
Print Management
is not available in Windows 11, you may need to take the following steps to install it:
Go to Windows Settings.
Select
Apps
.
Select
Optional features
.
Select
View features
next to
Add an optional feature
.
Enter
Print Management
to find it.
Mark the checkbox for
Print Management
and select
Next
.
Select
Install
.
Select
All Drivers
.
Verify that the
Driver Isolation
column in the middle pane indicates
None
for the FileCabinet Solution driver.
If the driver does not show
None
, right-click the driver and select
Set Driver Isolation
and choose
None
.
If the driver indicates
None
, continue to the next troubleshooting step.
Clear the local temp folders:
Close all open applications.
Navigate to
C:\Users\<userID>\AppData\Local\Temp
.
note
The
AppData
folder is hidden by default. You may need to make hidden folders visible on your workstation to select it, or you can manually enter the path in the address bar of your file Explorer window to navigate to that folder.
Select all items in the folder and then delete them. If a file cannot be deleted because it is in use, select the
Skip
button.
You can use the CTRL + A keyboard shortcut to select all, and then you can mark the
Do this for all current items
checkbox to skip all current items.
Navigate to
C:\Windows\Temp
and repeat steps 2 and 3 in this folder.
When the deletion is complete for both folders, empty your recycle bin.
Check your printer's print drive to make sure you're using the manufacturer's most recent driver. You may also need to consider switching your default printer to a different device or driver for testing purposes. For instructions on changing your Windows default print driver for your operating system, see How to set a default printer in Windows 10.