Troubleshoot client data from CSD File
When sending client data to an email recipient or to a file, a backup file is saved in a CSD (Creative Solutions Data) file format.
To restore a CSD file, you must have installed the same application and year of the application that was used to email/create the CS backup. The email recipient/person restoring the CSD file must also have the same application and year installed.
If experiencing issues while restoring the CSD file, verify the following:
- Ensure that the correct version of the application is installed (e.g, UltraTax CS or Fixed Asset CS). For example, if restoring a CSD file created using 2019 UltraTax CS, the same application must also be installed wherever the file is being restored.
- Select the CSLP.exe file to run as an administrator. This file is used to open CSD files. More Information
- Go toX:\WinCSI\Tools, where X represents the drive letter on which UltraTax CS and/or Fixed Assets CS are installed.
- Right-click on the CSLP.exe file.
- SelectProperties.
- Select theCompatibilitytab.
- In the Privilege Level section (or the Settings section in Windows 8 and 10), mark theRun this program as an administratorcheckbox.
- SelectOK.
note- You may need to restart your computer to apply this change.
- The Run as administrator option may be not available for any of the following reasons.
- The application itself is prohibited from always running as administrator.
- The user is not logged into Windows as an administrator.
- The User Account Control (UAC) setting is not available.
- Run the Desktop Setup of the application used to access the client data, even if the application is installed locally.
CSD file extension not recognized
If prompted to select which application is to be used to open the CSD file, complete the following steps:
- SelectBrowse, and go toX:\WinCSI\Tools, where X represents the drive letter on which UltraTax CS and/or Fixed Assets CS are installed.
- SelectCSLP.exe, and selectOK.
- Double-click the CSD file to begin the restoration process.
CSD file extension associated with wrong application
To associate the CSD file type with UltraTax CS or Fixed Assets CS, complete the following steps:
- Right-click the CSD file, and hover overOpen with...
- SelectMore apps
- Mark theAlways use this app to open CSD filescheckbox and SelectMore apps.
- Scroll down and Select theLook for another app on this PClink.
- Go toX:\WinCSI\Tools(where X:\ is the drive where you have UltraTax CS installed) and select theCSLP.exe.
- SelectOpen.