Clients missing or not listed on Open Client window
If not all clients are listed when you select
File
then Open Client
, you can:- Check the Focus area of theOpen Clientwindow and verify that all of the entity checkboxes are marked (1040, 1120, etc.).
- Verify that theEventfield readsAll clients, regardless of status.
- Make sure the correct data location is listed at the top of theOpen Clientwindow.
If the client still isn't available, do the following:
- Close theOpen Clientwindow.
- SelectHelp,Repair, thenRebuild Client List.
- After the process completes, go toFilethenOpen Clientto verify if the client is available.
If the client still isn't available, then the client will need to be restored from a backup.
