Troubleshoot network-wide issues
Try the following steps to troubleshoot network-wide issues with Fixed Assets CS.
Close open files
Sometimes an open file stuck on the server may prevent Fixed Assets CS from launching. Follow these steps to close open files on the server.
- Have everyone on the network close out of all CS Professional Suite and Microsoft Office applications. You may have to use task manager to make sure CS Connect Background Services are also no longer running.
- On the computer where the data is located, go to the Manage Open Files screen.
- Windows 8 and 10: Right-clickThis PCin the Start menu or on the desktop, then selectManage. In theComputer Managementwindow, expand Shared Folders under System Tools and selectOpen Files.
- Windows 2012: Select the Start menu. In the search field, entercompmgmt.msc. In the console window, expand Shared Folders under System Tools and selectOpen Files.
- Close any file with name or path references to CS Professional Suite.noteIf an open file won't close, or if closing it doesn't fix the problem, try restarting the server.
Turn off the Fixed Assets CS homepage
Follow the instructions to turn off the Fixed Assets CS homepage. If you can open Fixed Assets CS after turning off the homepage, then the homepage files could be damaged or corrupted. Follow these steps to reset the homepage files.
- Have everyone close out of Fixed Assets CS.
- Go toX:\WinCSI\DeprSys, where X represents the drive where Fixed Assets CS is installed.
- Delete or rename the following files, whereYYrepresents the version of Fixed Assets CS:
- FAYYhome.con
- FAYYHome.HST
- FAYYHome.MHT
- Delete theFAYYhome.nafile you created to suppress the homepage.
- Open Fixed Assets CS. New homepage files should generate.
