Error: Unable to start print job
Scenario
You may get the following error message when printing a document that has an image.
Error message
Unable to start print job.
Solution
Try the following:
- If the image is jpeg format, save the image as a bitmap image.
- In UltraTax CS, selectHelp,Repair,Misc, then mark theRender printed images in documents without hardware accelerationcheckbox.
- Check and make sure you've selected the correct printer for the print job.
- If printing a tax return, selectFile,Print Returns, thenPrinterand make sure there's a printer selected.
- If printing mailing labels, selectPrinterafter choosing the mailing labels to be printed and make sure there's a printer selected.
- If you only use 1 printer, selectMicrosoft Document Image WriterorUltraTax CS Spoolas the printer, selectOK, and then change the printer back to your standard printer. Try printing again.noteIf the issue persists, you may have to install a newer version of the printer driver. Contact your Qualified Technician to do that.
- If you're printing to a network printer, sometimes installing a 2nd instance of the driver locally and then pointing to the IP address of your network printer will resolve this issue. The same would hold true with a local printer—installing a 2nd instance of the driver and using the new instance may resolve.