Skip to main content
Administration
Search
Search GoFileRoom Support Help and Support.

This article applies to:

  • Product: GoFileRoom

Manually register Microsoft files

The
View Browser Requirements
 page of Engagement Manager has Microsoft files that need to be registered on your computer. If you need to re-register the Microsoft files for any reason you can use the Command Prompt to manually register the files without restarting your computer.
You might need to re-register the Microsoft Common Control ActiveX controls if you use Microsoft Edge to view GoFileRoom. If your computer has Microsoft User Account Control (UAC) turned on, you'll need to turn it off then restart your computer to allow you to re-register ActiveX controls. If you need to register the controls without turning off UAC, follow the steps below.
  1. Select the Start menu.
  2. Enter
    cmd
     then right-click the
    Command Prompt
     app and choose
    Run as Administrator
    .
  3. Enter
    regsvr32
     and the file location for a file to be registered, then press
    Enter
     on your keyboard.
    The file location depends on your operating system version:
    • 32-bit Windows location:
      C:\Windows\System32\[file name]
    • 64-bit Windows location:
      C:\Windows\SysWOW64\[file name]
    For example: to register the msxml6.dll file on a 64-bit system, enter
    regsvr32 C:\Windows\SysWOW64\msxml6.dll
     then press
    Enter
     to register the file.
  4. Repeat the previous step for each file you need to register.
  5. Restart the workstation, then select View Browser Requirements from the GoFileRoom login page.
  6. If the View Browser Requirements shows no ActiveX controls, replace the
    mscomctl.ocx
     file on your machine with a copy from a working machine. Then follow the steps above to register it.

error-icon

error-close