Skip to main content
Administration
Search
Search GoFileRoom Support Help and Support.

This article applies to:

  • Product: GoFileRoom
  • Subject: Password,User account

Unlock or reactivate a user's account

You'll need to be a GoFileRoom administrator to unlock or reactivate a user's password.
You'll need to reset a user's password:
  • When they have entered the wrong sign-in credentials more times than allowed by the firm's settings and their account is locked.
  • When you want to re-enable their account after it has been disabled by an administrator.
important
If you reset the password for an owner or authorized user of a restricted drawer, the user's access to the restricted drawer will be removed and need to be added again by the owner.
  1. Select
    Administration
    , then
    Manage Users & Groups
    .
  2. On the
    Users
     tab, select the
    Inactive Users
     tab.
  3. Select the user you want to unlock or reactivate and select
    Activate
    .
  4. Activate user prompt will appear and select
    Activate
    .
The user will be able to use the reset temporary password to sign in, but must then set a new password of their own.
tip
  • You might want to develop a convention with with the other administrators so that every temporary password set for users has the same structure. For example,
    @Pass[
    mm/dd
    ][
    userinitials
    ]
    .
  • As an administrator, you can also reset passwords for all users in
    GoFileRoom
     and manage the global password settings for all
    GoFileRoo
    m users.

Related Content

error-icon

error-close