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ClientFlow Error: "An Error has occurred. Please try again, then contact your system administrator"

Error

"An error has occurred. Please try again, then contact your system administrator."

Cause

This can happen when a ClientFlow user is disabled in GoFileRoom or there is no client associated with the user.

Solution

Do these steps to fix the error:
The ClientFlow user is disabled in GoFileRoom
  1. Sign in to GoFileRoom as an administrator or user administrator.
  2. Select
    Administration
    then
    Manage Users & Groups
    .
  3. Go to the
    ClientFlow Users
    tab, select the
    Inactive users
    tab. If you see the account, select the account and select
    Activate
    .
There is no client associated with the login
  1. Sign in to GoFileRoom as an administrator or user administrator.
  2. Select
    Administration
    then
    Manage Users & Groups
    .
  3. Go to the
    ClientFlow Users
    tab, select the user and select
    Edit
    . Then make sure a client is assigned in the
    Add clients
    box.
  4. Select
    Save
    .

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