ClientFlow Error: "An Error has occurred. Please try again, then contact your system administrator"
Error
"An error has occurred. Please try again, then contact your system administrator."
Cause
This can happen when a ClientFlow user is disabled in GoFileRoom or there is no client associated with the user.
Solution
Do these steps to fix the error:
The ClientFlow user is disabled in GoFileRoom
- Sign in to GoFileRoom as an administrator or user administrator.
- SelectAdministrationthenManage Users & Groups.
- Go to theClientFlow Userstab, select theInactive userstab. If you see the account, select the account and selectActivate.
There is no client associated with the login
- Sign in to GoFileRoom as an administrator or user administrator.
- SelectAdministrationthenManage Users & Groups.
- Go to theClientFlow Userstab, select the user and selectEdit. Then make sure a client is assigned in theAdd clientsbox.
- SelectSave.