This article applies to:

ClientFlow error

If the ClientFlow user is disabled in GoFileRoom, or there is no client associated with the login you may receive the following error.

Error message

An Error has occurred. Please try again, then contact your system administrator.

If the ClientFlow user is disabled in GoFileRoom follow these steps to resolve the issue.

Log in to GoFileRoom using an account that is an administrator or a user administrator.

Select Administration. Then, select Manage Users & Groups.

On the ClientFlow Users tab, select Inactive users. Locate the user's account, select the user and select Activate
.

If there is no client associated with the login follow these steps to resolve the issue.

Log in to GoFileRoom using an account that is an administrator or a user administrator.

Select Administration. Then, select Manage Users & Groups.

On the ClientFlow Users tab, find the user and select Edit
. Verify that a client is assigned in the add clients box.

Select Save, even if you make no changes on this screen.