This article applies to:

Error in DMSKeeper.exe

Resolve the DMSKeeper.exe error in GoFileRoom by reinstalling add-ins.

You may see the following error message when accessing a file in GoFileRoom:

Error message

Error in DMSKeeper.exe: No such interface supported at line 50

Uninstall GoFileRoom add ins.

Complete the GoFileRoom root folder clean-up: Uninstall and reinstall GoFileRoom Add-in

Reinstall add ins.

Once reinstallation is complete, check that configurations are properly set up: Adobe Acrobat add-in (Part of the GoFileRoom Add-in)