Error: Not able to upload documents

Scenario

Cause

The GoFileRoom Outlook add-in saves the file that's to be uploaded to a GoFileRoom Upload Documents shared network location. In most instances, this shared location will be a central location and can be accessed via a universal naming convention (UNC) path assigned in the Locations tab of the Manage Configurations screen in the Administration section of GoFileRoom and retrieved from the GoFileRoom servers. If the user's password for GoFileRoom contains a restricted character (& or < or >), the request to obtain this path from the server will fail.

Solutions

Select
Windows Start
, then
Run
.
Enter
regedit
in the
Open
field and use Enter.
In the Registry Editor, go to
HKEY_CURRENT_USER\SOFTWARE\Thomson Reuters\WorkFlow Manager\Outlook
.
Double-click
PathtoSaveDocuments
.
In the Edit String window, change the path in the
Value data
field to the UNC upload documents shared location.
Double-click
Network
, then change the
Value data
field to
True
if the Upload Document Service has been installed on a shared network location.