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Error: There was an error processing folders. Check your email for error details
Scenario
You may see the following error message when you attempt to bulk import or update FirmFlow folders or workflows..
Error message
There was an error processing folders. Check your email for error details.
You'll receive an email message with either of the following error messages.
- Upload failed. Please check the file and try again. \\gofileroom\data1\gf3\GFRTMPDATA\WebTemp\XXX\ImportFolders-mm-dd-yy-nn-nnnnnnnnn.xls Unable to open file. XLS file is not in expected format.
- Upload failed. Please check the file and try again. \\gofileroom\data1\gf3\GFRTMPDATA\WebTemp\XXX\ImportFolders-mm-dd-yy-nn-nnnnnnnnn.xlsx Invalid number of columns provided for import.
Solutions
XLS file is not in expected format
Try the following solutions to resolve this error.
- If the file name extension for the spreadsheet uses all capital letters (.XLS or .XLSX), rename the spreadsheet so that the extension uses lower case letters (.xls or .xlsx), then try to import the data again.
- If the spreadsheet file name is fairly long, rename the spreadsheet to shorten it, and then try to import the data again.
- If the spreadsheet file name contains any special characters, such as! @ # $ % ^ & * ( )or-, rename the file to remove those characters, then try to import the data again.
- If the file name extension for the spreadsheet is.xlsx, open the file in Microsoft Excel, selectFile, thenSave Asand save the file using an.xlsextension.
- Copy the data from the spreadsheet and follow these steps to paste it into a new spreadsheet.
- In the new spreadsheet in Excel, right-click in the field where you want to place the data.
- SelectPaste Special, thenPaste Specialagain to open the Paste Special window.
- SelectValuesin the Paste section, thenOK.
- Save the new spreadsheet, then try to upload the data again.
If this error continues to occur after you've tried these suggested solutions, complete steps 1-3 of the GoFileRoom Setup Checklist, restart your computer, then try the import again.
Invalid number of columns provided for import
Our processing engine has found that the number of columns in the bulk import or update spreadsheet does not match the number of columns GoFileRoom expected for a successful import. There are several reasons this could happen, even though it appears that the spreadsheet meets the column requirements.
- Follow these steps to make sure that you're using the correct number of columns by generating a bulk import template.
- Sign in to GoFileRoom using Administrator login credentials.
- SelectAdministration,Manage FirmFlow, thenFolder Administration.
- In theProcessfield, selectBulk Import.
- Select the applicable options in theService TypeandWorkflowsfields.
- SelectExport.
- Compare the column headers in the spreadsheet with the headings in the bulk import template.
If you generate the spreadsheet from a FirmFlow report and it doesn't contain the appropriate number of columns, follow these steps to reset your FirmFlow report preferences.
- In GoFileRoom, selectReports, thenFirmFlow Reports.
- Generate the FirmFlow report.
- In the report results screen, selectOptions, thenSet Preferences.
- In the window that opens, selectReset, thenOK.
- After the report reloads, selectOptions,thenExport Report.
- When prompted, save the report.
- Open the spreadsheet and adjust the data as needed, then try to import the data again.
If you continue to receive errors, copy the contents of the spreadsheet and paste it into a new spreadsheet and try again.
note
When copying the data, don't use the border cell to select the entire worksheet. The selected data shouldn't include any rows after the last row containing data or any columns after the last column containing data. Use either of the following steps to select the data.
- Select the first cell that contains data, then drag to select all content.
- Select the first cell that contains data, then use SHIFT+CTRL+END.