Error: You cannot access from your location...

Scenario

You may get the following error message when you attempt to log in to GoFileRoom.
Error message
You cannot access GoFileRoom from your location (<IP address>). Please contact your GoFileRoom administrator.

Cause and Solution

You may see this message due to different reasons:
Cause
Solution
You may see this message if your firm has placed IP restrictions on the GoFileRoom database.
Have a GoFileRoom administrator in your firm verify the IP restrictions that are currently in place.
Cause
Solution
There is an outstanding GoFileRoom invoice.
A GoFileRoom contact with Admin privileges should sign in to MyAccount on cs.thomsonreuters.com to verify any invoices that may be outstanding. After the payment, you will have access to the database.

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