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Errors

Troubleshoot Lookup List Sync errors

GoFileRoom uses lookup lists to store client information efficiently so that it's available when you need it. The GoFileRoom LookUpList Sync utility enables you to synchronize GoFileRoom lookup lists with time and billing applications that use a SQL database, such as Practice CS. The utility reads data (client name and ID, vendor information, etc.) from the time and billing application on a scheduled basis and creates a list with that information. GoFileRoom uses this list to define the information to automatically build the list of clients, vendors, or other types of records, so you don't need to manually create those records.
If the utility is configured incorrectly, you will receive an email message from
no-reply@thomsonreuters.com
 when errors occur. To specify the email addresses for the recipients who should receive the error emails, contact GoFileRoom Support.
The key to resolving most Lookup List sync errors is to determine when the problem started. In addition to email messages, the utility creates log files that record activity. You can check the log files to help you figure out the problem.
  1. In Windows Explorer, browse to the one of the following locations on the computer where the Lookup List Sync utility is installed.
    • 64-bit operating system
      :
      C:\Program Files (x86)\GoFileRoom\GFRLookupListSync\Log
    • 32 bit operating system
      :
      C:\Program Files\GoFileRoom\GFRLookupListSync\Log
  2. Open a recent log and look for entries that are similar to the errors in the email messages.
  3. From that point, look for the last time there is an entry such as "Interval complete" or "Successfully uploaded". This will help you pinpoint a time that this last worked correctly.
    This will often correlate with a network change, such as server migration, group policy change, firewall change, or other network setup change. You do not necessarily need to revert the network changes, but this information will make it much easier to determine what you do need to reconfigure to allow the Lookup List Sync utility to work properly.

Error messages

The email you receive from
no-reply@thomsonreuters.com
 may include one of the following error messages.
Internal use only
To add email addresses to (or remove them from) the email distribution list for Lookup List sync error messages, contact the GoFileRoom call facilitator. Be prepared to provide the firm ID, database ID, and email addresses.
Refer to the Internal: Lookup List Sync Utility Installation and Basic Troubleshooting Guides article for additional troubleshooting information.

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