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  • Product: GoFileRoom
  • Subject: setup

Set up GoFileRoom

Before you can launch GoFileRoom, you'll need to do some initial setup on each computer that will access it. Administrators should complete the following on each workstation.

System requirements

Browser requirements

Software requirements

  • The following operating systems are supported in both 32-bit and 64-bit:
    • Windows 11
    • Windows Server 2019
    • Windows Server 2016
    • Windows Server 2022
    • Windows Server 2025
    note
    GoFileRoom is also supported in terminal server, remote desktop, and Citrix server (published applications or desktop) environments.
  • A high-speed internet connection. We recommend a dedicated, high-speed business class connection.
  • The following versions of Microsoft Office are supported in both 32-bit and 64-bit:
    • 2021
    • Office 365 only when the Office desktop applications are fully installed on the local computer
  • Adobe Acrobat (subscription-based version only)
    note
    • Must be run in
      Classic View
      . To turn it on, select
      Disable new Acrobat
      .
    • Perpetual-license versions are not supported because they don’t include the
      Disable new Acrobat
       option.
    • Install Adobe Acrobat and Adobe Reader.
    • Set Acrobat as the default PDF viewer.
  • We recommend using classic Outlook with the GoFileRoom Add-In. The new Outlook doesn't currently support this integration. We're working to implement this functionality in the new Outlook soon.

Hardware requirements

  • Intel or AMD 2Ghz 64-bit processor
  • 4 GB RAM (minimum) or 8 GB RAM (recommended)
  • At least 1 15-inch monitor with 1024x768 resolution or higher
  • A Microsoft Windows-supported printer capable of data compression and a minimum 2 MB of memory; while we recommend 16 MB of memory
  • A TWAIN or WIA-compliant scanner

Configure your internet options

You'll need to set up the following internet options for
GoFileRoom
 to work properly.
  1. Select the search icon next to the Windows Start button and enter
    Internet Options
    .
  2. Select
    Internet options
     from the menu.
  3. Go to the
    General
     tab:
    1. Select
      Settings
       from the
      Browsing history
       section.
    2. On the
      Temporary Internet Files
       tab:
    3. Select
      Every time I visit the webpage
      , then
      OK
      .
    4. Select
      Delete
       from the Browsing history section.
    5. Mark the
      Temporary Internet Files and website files
       and
      Cookies and website data
       checkboxes and clear every other option.
    6. Select
      Delete
      .
  4. Go to the
    Security
     tab:
    1. Select
      Trusted sites
      , then select
      Sites
      .
    2. Clear the
      Require server verification (https:) for all sites in this zone
       checkbox.
    3. In the
      Add this web site to the zone
       field, enter
      *.thomsonreuters.com
      ,
      *.gofileroom.com
      , then select
      Add
      .
    4. Re-mark the
      Require server verification (https:) for all sites in this zone
      , then select
      Close
      .
    5. Select
      Custom level
      .
    6. In the
      Reset custom settings
       drop-down list, select
      Low
      , then
      Reset
      .
    7. In the
      Settings
       list, enable
      Display mixed content
      , then select
      OK
      .
  5. Go to the
    Advanced
     tab:
    1. Mark the
      Use TLS 1.2
       checkbox.
    2. Select
      Apply
      , then
      OK
      .

Configure Google Chrome

Google Chrome is the only supported internet browser for GoFileRoom. You'll want to add these settings to Google Chrome to make sure GoFileRoom works properly.
  1. Open Google Chrome and select customize and control google chrome to customize and control Google Chrome.
  2. Select
    Settings
    .
  3. Select
    Privacy and security
    , then
    Site Settings
    .
  4. Select
    Notifications
    .
  5. In the
    Allowed to send notifications
     section, select
    Add
    .
  6. Enter
    [*.]gofileroom.com
    , then select
    Add
    .
  7. Select
    Add
     again and enter
    [*.]onvio.us
    .
  8. Select
    Add
     again and enter
    [*.]thomsonreuters.com
    .
  9. Go back to
    Site Settings
     and select
    Pop-ups and redirects
    .
  10. In the
    Allowed to send pop-ups and use redirects
     section, select
    Add
    .
  11. Enter
    [*.]gofileroom.com
    , then select
    Add
    .
  12. Select
    Add
     again and enter
    [*.]onvio.us
    .
  13. Select
    Add
     again and enter
    [*.]thomsonreuters.com
    .

Install GoFileRoom Add-In

If you have administrative privileges, you can follow these steps to install the GoFileRoom Add-In.
important
  • Prior to installing the latest GoFileRoom Add-In, verify that the prior version has been uninstalled. GoFileRoom functionality may be hindered if multiple versions of the Add-In are installed on the same machine.
  • Microsoft .NET 4.0 Framework (or higher) must be installed on your machine to use the GoFileRoom Add-In.
To install the GoFileRoom Add-In:
  1. If .NET 4.0 Framework (or higher) is not installed, download and install Microsoft .NET 4.0 from the Microsoft website.
  2. Hover over your username, then select
    Preferences
    . Go to the
    Downloads
     tab, then select
    GoFileRoom Add-In
     from the dropdown list.
  3. After it downloads, right-click the
    GoFileRoom-Add-In.exe
     file, then select
    Run as administrator
    .
  4. The InstallShield Wizard will guide you through the remainder of the installation process. Select
    Finish
     to complete the installation. Select
    Yes
     to restart your computer.
  5. (Optional) The GoFileRoom Add-In lets you make a customized installation and control what components are going to be installed. While it’s recommended to perform a Complete installation, the Custom install is available for certain situations.
note
  • The InstallShield Wizard provides you with the option to install all the components of the GoFileRoom Add-In at once, or to choose which components to install.
  • Terminal Server Add-In installations are required to be run at the console as an Administrator.
These are the commonly used features of the GoFileRoom Add-In:
  • Adobe Acrobat integrates GoFileRoom and Adobe functionality.
  • ControlPanel simplifies uploading and managing your files in GoFileRoom.
  • Microsoft Office integrates GoFileRoom and Microsoft Word and Excel functionality.
  • QuickLaunch lets you quickly launch and use GoFileRoom without having to sign in each time.
  • If licensed, ScanFlow fully integrates with GoFileRoom. ScanFlow leverages 100% accurate barcode and indexing features to scan large batches of documents quickly and accurately.
note

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