Solutions
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Corporations
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Governments
Success stories
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A true competitive advantage
Law firm Zarin Baum’s embrace of generative AI as the natural next step in the evolution of legal work and their adoption of CoCounsel Legal has helped them achieve remarkable efficiency gains and improved client relationships.
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Workflow transformation drives impact
Brinks, a global leader in secure logistics and security solutions, used CoCounsel to reimagine what was possible with AI tools, turning legal challenges into a competitive advantage.
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The forefront of audit tech
A better auditing workflow solution was the answer to multiple challenges faced by The Mercadien Group. Find out how they achieved greater efficiency by embracing Cloud Audit Suite.
Questions? We are here to help.
Products
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Tax, audit & accounting
Recommended products
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CoCounsel Legal
Transform your work with the only AI legal solution uniting research, drafting, and document analysis in a single experience. Designed by legal experts and built on trusted content and advanced AI, CoCounsel Legal accelerates multistep work so you can better serve your clients and grow your business.
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CoCounsel Tax
Transform your tax practice with CoCounsel Tax, an AI-powered assistant that combines trustworthy answers, automation, and firm knowledge into one seamless platform. Enhance efficiency, reduce risk, and improve client confidence with CoCounsel Tax.
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CLEAR
Powerful software designed for law enforcement, compliance, risk, and fraud investigators. Conduct thorough investigations with ease using our intuitive online investigation software. Efficiently, prevent, detect, and solve crime.
Questions? We are here to help.
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Resources
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Product training
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Product communities
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Developers
Highlights
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2026 SKILLS Showcase
Join weekly sessions to experience in-depth demonstrations of the leading legal AI products while connecting with strategic law firm leaders in knowledge management, innovation, and AI.
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Ghosts on the ledger
Payroll fraud is a major compliance risk. Learn how payroll analytics and AI-powered tools can help exorcise phantom employees and employers.
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Future of professionals report 2025
The Thomson Reuters Future of Professionals Report 2025 reveals how AI continues to shape professional work — and what it takes to get ahead. This year’s report shows that increased efficiency, productivity, and cost savings top the list of benefits professionals attribute to AI, making it indispensable for organizations facing rapid change.
Technical Services solutions by product
GoFileRoom
- API/Automation
- Training and consulting
- Automation consulting
- Getting started with APIs
PowerBI Dashboard- Tracking report
- Other/custom scope
Utilities/apps- GFR User Import PowerApp Template
- GFR Document Export to Folders PowerApp Template
- Other/custom scope
- Custom database updates
- Information Field update: Update information field values within FirmFlow as requested on a one-time basis.
- Client number re-indexing: Renumber clients in the client number index in GoFileRoom, which updates this information in documents, workflows, ClientFlow, and related permissions.
- Other requests can be considered and performed if feasible, such as configuration changes or updates of fields for staff name or login domain name.
- Custom reports
- One-time report: Generated from GoFileRoom to assist firms with analytical data. It's normally provided in a Microsoft Excel file. Some examples of commonly requested custom reports include: User Document Activity, User report, Workflow Notes, and Local File report.
importantTechnical Services can't add reports to the report option within the user interface, or create recurring reports.- Custom solutions
- A custom solution can be considered for development if it doesn't require a change to the user interface of the software.
- A utility to facilitate communication to and from GoFileRoom.
- Document migrations
- From non-GoFileRoom sources: Migrate documents from any system as long as metadata for the associated file is available within the file path, file name, or a database. The files must be available in a flat file format and not embedded within a proprietary application.
- From a GoFileRoom source: Move documents from one drawer within GoFileRoom to another drawer within the same GoFileRoom or an external GoFileRoom database.
- Mass user import
- GoFileRoom users: Add multiple staff and security groups to GoFileRoom via information provided by your firm.
- GoFileRoom clients: Add multiple clients to GoFileRoom via information provided by your firm.
- Utilities
- File Importer: Script to automate the indexing and uploading of documents to GoFileRoom based on criteria within the folder path or file name. It's used in conjunction with the FileImporter Utility installed at a firm's location.
- Custom LookupList query: Pulls additional information from the application other than the client name and client number. Other common fields to pull from a practice management system include: partner, manager, associate, office, client address, client phone, client email, and primary contact.
- FirmFlow Update utility: Syncs FirmFlow folder level fields with your practice management software. It can also sync the PIC field.
Contact Technical Services
You can contact Technical Services by discussing your custom needs with your Account Representative. While working with Technical Support, you may be formally referred to Technical Services if you and the Representative determine a more custom solutions outside the scope of Support is required.
A Support Representative will provide the details of your request, along with your contact information, to the appropriate team for follow-up once it's been reviewed.
You can contact Technical Services directly by emailing UserServices.Operations@thomsonreuters.com. Please include the following in your email:
- Your name,
- Firm ID,
- The product for which you're requesting services,
- Brief description of the services needed.
- Attach any sample documents to your email that will provide us more detail of your request.
Not all requests will been deemed feasible.
Technical Services fees
Technical Service costs are determined by the complexity and time needed to complete a request. If the project request is considered feasible, we will prepare a formal quote for those services, including all the details of the services to be provided, the price, and the date(s) of delivery to your firm.
Additional fees may apply when changes are requested that were not part of the original terms of the signed quote. Your Technical Services Consultant will discuss any additional work to be performed including additional fees involved and obtain your firm's approval before the new work is completed. In some cases, a new contract may be needed.