Skip to main content
Troubleshoot
Search
Search GoFileRoom Support Help and Support.

This article applies to:

  • Product: GoFileRoom

Error: Unexpected error invoking button IMM:GFRBarcodeScanNew

Scenario

You may get this error when you start a ScanFlow batch scan.
Error message
Unexpected error invoking button IMM:GFRBarcodeScanNew

Solution

important
Thomson Reuters recommends that you have a qualified technician make the registry changes, as problems with the registry can cause serious problems with the operating system. We also recommend that you back up the registry before making any changes to it.
  1. Make a copy of each ScanFlow scanner's profile from the following location:
    <userprofile>\AppData\Roaming\GoFileRoom\GFRScanflow
    .
  2. Select
    Windows
     then
    Control Panel
    .
  3. Select
    Programs and Features
     and uninstall GoFileRoom ScanFlow.
  4. Verify that User Account Control (UAC) is off or at the lowest setting.
  5. Restart your computer.
  6. Delete the
    GFRScanFlow
     folder in each of the following locations:
    • 32-bit operating system:
      C:\Program Files\GoFileRoom
    • 64-bit operating system:
      C:\Program Files (x86)\GoFileRoom
    • C:\Program Data\GoFileRoom
    • <userprofile>\AppData\Roaming\GoFileRoom
  7. Reinstall the latest version of ScanFlow.
  8. Use the GoFileRoom setup checklist and troubleshooting guidelines to verify your internet browser settings.
  9. Verify that the
    License.exe
     file in the following locations isn't blocked by any firewalls (Windows or other):
    • 32-bit operating system:
      C:\Program Files\GoFileRoom\GFRScanFlow
    • 64-bit operating system:
      C:\Program Files (x86)\GoFileRoom\GFRScanFlow
If you get a license error after completing these steps, contact GoFileRoom Support and ask them to refresh your ScanFlow license.

error-icon

error-close