Troubleshoot Upload Documents service if Adobe Acrobat doesn't close properly
Follow these steps if Adobe Acrobat doesn't close properly during a scan when using GoFileRoom Upload Documents service. You might receive a Scanned Service Alert email.
- OpenC:\Users\\AppData\Roaming\GoFileRoom\GFRScanFlow\Backup.
- Open the PDF with the Document ID from the Scan Status Alert.
- SelectUpload Batch to GoFileRoom.
- SelectUse Document Tracking.
- Right-click the document and selectReset to Barcoded Status.
- Open Adobe Acrobat.
- In the Scanning Error window, selectTry Again, theOK. The document will now be processed.
