Troubleshoot Upload Documents service if the workstation shuts down

Follow these steps if your workstation shuts down when you try to use the Upload Documents service. You might receive a Scanned Service Alert email.
  1. Turn on the upload workstation.
  2. Open the following folder based on your version of Windows and wait until all files disappear as they're processed.
    • 32-bit:
      C:\Program Files\GoFileRoom\GFRUploadDocuments\UploadDocuments
    • 64-bit:
      C:\Program Files (x86)\GoFileRoom\GFRUploadDocuments\UploadDocuments
  3. Use the Document Tracking report to make sure that the document's status is
    Filed
    .
  4. Set the following Windows Registry keys. We recommend that you ask your firm's IT professional to do this.
    1. Set
      SchUseStrongCrypto
      to
      dword:00000001
      at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319.
    2. Set
      SchUseStrongCrypto
      to
      dword:00000001
      at HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319.

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