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This article applies to:

  • Product: GoFileRoom
  • Subject: Documents

Troubleshoot Upload Documents service when there are no documents in the UploadDocuments folder

Follow these steps if there are no documents in the UploadDocuments folder when using GoFileRoom Upload Documents service. You might receive a Scanned Service Alert email.
  1. Follow these steps to stop the Upload Documents service:
    1. Open Windows Control Panel.
    2. Select
      System and Security
      .
    3. Select
      Administrative Tools
      , then
      Services
      .
    4. Right-click
      GoFileRoom Upload Documents
       and select
      Stop
      .
  2. Open the following Error folder based on your version of Windows:
    • 32-bit:
      C:\Program Files\GoFileRoom\GFRUploadDocuments\UploadDocuments\Error
    • 64-bit:
      C:\Program Files (x86)\GoFileRoom\GFRUploadDocuments\UploadDocuments\Error
    Each ERR file in the directory represents a document that failed to upload after 6 attempts.
  3. Right-click the first ERR file and select
    Open with
    , then
    Notepad
    .
  4. Go to the first line containing
    Documents attempts
     and change the value from
    6
     to
    0
    .
  5. Save and close the file.
  6. Right-click the file and select
    Rename
    .
  7. Rename the file's extension from
    .err
     to
    .xml
    .
  8. Open the log file with the date from the Scanned Status Alert email.
  9. Check for
    Error logging into GFR
     or
    Cannot communicate with the GoFileRoom Server
    .
  10. Go back to the GFRUploadDocuments directory.
  11. Right-click
    GFRUploadDocsConfigurator.exe
     and select
    Run as administrator
    .
  12. Reenter the upload account information for the firm and select
    Save
    .
    If you see the error
    Could not save client ID for Auto Update...
     it means you've entered the wrong account information.
  13. Follow these steps to restart the Upload Documents service:
    1. Open Windows Control Panel.
    2. Select
      System and Security
      .
    3. Select
      Administrative Tools
      , then
      Services
      .
    4. Right-click
      GoFileRoom Upload Documents
       and select
      Start
      .

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