This article applies to:

Troubleshoot Upload Documents not running

Follow these steps if you're trying to use Upload Documents service and it isn't running. You might receive a Scanned Service Alert email.

Open Windows Control Panel and select System and Security
.

Select Administrative Tools
.

Select Services
.

Make sure that GoFileRoom Upload Documents Service status is Started
. If not, right-click GoFileRoom Upload Documents
and select Start
.

If there's an error, follow these steps:

Right-click GoFileRoom Upload Documents
and select Properties
.

Select the Log On
tab, re-enter the password for This account
and select Apply
.

Open the following folder based on your version of Windows and wait until all files disappear as they're processed.

32-bit: C:\Program Files\GoFileRoom\GFRUploadDocuments\UploadDocuments

64-bit: C:\Program Files (x86)\GoFileRoom\GFRUploadDocuments\UploadDocuments

Use the Document Tracking report to make sure that the document's status is Filed
.