R0000-503-02 e-file error
Error
'SpouseSSN' and 'SpouseNameControlTxt' in the Return Header must match the e-File database. (value #########, rule R0000-503-02)
Cause
The IRS e-file database includes a name control and Social Security number for each filer. This rejection means that the information sent in the e-file doesn't match what the IRS has in the database.
Solution
Make sure the spouse's social security number and last name are entered correctly:
- In theOrganizer, selectGeneral Information, thenBasic Return Information.
- SelectTaxpayer Information.
- Make sure theFirst name,Last Name, andSSNare correct.
- If the information is correct, contact the IRS e-Help desk at 866.255.0654.
- If the taxpayer and spouse recently married and the spouse hasn't changed their last name with the Social Security Administration (SSA), the taxpayer can contact the SSA at 800.772.1213.
- If the return doesn't have a filing status of married filing joint or married filing separate, remove the spouse information from the return.
