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This article applies to:

  • Product: GoSystem Tax RS
  • Return type: 1040 Individual,1040 Individual
  • State: Colorado,California,Idaho,Illinois,Indiana,Iowa,Maryland,Massachusetts,Montana,New Jersey,New York,North Carolina,Ohio,Texas
  • Subject: e-file

R0000-503-02 e-file error

The IRS e-file database includes a name control and Social Security number for each filer. This rejection means that the information sent in the e-file doesn't match what the IRS has in the database.

Error message

'SpouseSSN' and 'SpouseNameControlTxt' in the Return Header must match the e-File database. (value #########, rule R0000-503-02)

Solution 1: Remove deceased spouse information for prior year death

  1. Go to
    Organizer
    General Information
    Basic Return Information
    Taxpayer Information
    .
  2. Remove the spouse's information.
  3. Do a full recompute, then recreate the e-file.

Solution 2: Verify spouse's SSN and last name

  1. Go to
    Organizer
    General Information
    Basic Return Information
    Taxpayer Information
    .
  2. Make sure the spouse's Social Security number and last name are entered correctly.
  3. If the details are correct, have the taxpayer contact the Social Security Administration to verify the information on record.
  4. If the SSA records match, determine whether to wait for the IRS update or send a paper return.

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