R0000-503-02 e-file error

Error message

'SpouseSSN' and 'SpouseNameControlTxt' in the Return Header must match the e-File database. (value #########, rule R0000-503-02)

Solution 1: Remove deceased spouse information for prior year death

Go to
Organizer
General Information
Basic Return Information
Taxpayer Information
and remove the spouse's information.
Perform a full recompute, recreate the e-file, and resubmit the return.

Solution 2: Verify spouse's SSN and last name

Confirm the spouse's Social Security Number and last name are entered accurately in
Organizer
General Information
Basic Return Information
Taxpayer Information
.
If the details are correct, have the taxpayer contact the Social Security Administration to verify the information on record.
If the SSA records match, determine whether to wait for the IRS update or send a paper return.

Solution 3: Contact IRS e-Help desk

Verify the accuracy of the spouse's SSN and last name in the return.
Contact the IRS e-Help desk to verify if their database reflects the same information.
If the issue persists, continue working with the IRS for further resolution.

Solution 4: Remove spouse's SSN for individual filing

Go to
Organizer
General Information
Basic Return Information
Taxpayer Information
.
Remove the spouse's SSN.
Perform a full recompute, recreate the e-file, and resubmit the return.

Solution 5: Check dependent information

Check for incorrect entries in
Organizer
General Information
Dependents
Dependent Input
, particularly the SSN and name data.
If accurate, advise the taxpayer to contact the Social Security Administration for verification.
Remove the dependent if the issue continues.
Do a full recompute, then recreate the e-file.