Search
Search GoSystem Tax RS Help and Support.

Error: California e-file extension payment required

You'll get this diagnostic if you try to submit a California e-file extension without a payment amount. California extensions are automatic when no payment is due.

Error message

E-file Extension Payment: The California e-file extension cannot be submitted unless there is a payment due. If no payment is due, an extension is not filed, it is automatic. If submitting payment, all required information must be entered (account type, routing number, account number, date to be debited, amount to be debited, authorization to debit, and daytime phone number). Navigation: Organizer/States/Common State/General Information/ /Bank Information/Extension - Debit tab.

Solution

If no payment is due, don't file an extension. It's automatic and doesn't require submission. If you're submitting a payment, enter all the required bank information:
  1. Go to
    Organizer
    States
    Common State
    General Information
    Bank Information
    Extension - Debit tab
    .
  2. Make sure that all required Columns (B, D, E, F, H, and I) in the
    Extension - Debit tab
    are filled out.
  3. Go to
    Tax Forms
    States
    California
    Selected Options
    Other Options
    .
  4. If there's an error for missing payment details, clear it with a spacebar override.
  5. Go to
    Organizer
    States
    Common State
    General Information
    Basic Return Information
    Signature Information tab
    .
  6. Enter a phone number in Column H.
  7. Do a full recompute, then recreate the e-file.

error-icon

Triva isn't available right now.

Check out the support page for our phone number and hours

error-close